Robot Maintenance & Advice

Cleaning

Cleaning your robot on a regular basis is important to ensure it continues to work as it should. It will provide a better cut and last longer. It’s important that cleaning is done correctly to protect the machine from damage. The video below shows you how.

Winter Storage

Preparing your robot for its winter storage is important to ensure it has a longer life and to keep its warranty valid. Please note that your robot must undergo a charge at least every 6 months and the ‘hibernation’ procedure should be followed before storing for the winter.

App Help

Change Perimeter and Obstacles
Pair and Set-up

Robot FAQs

How do the robot work?

The STIGA autonomous robotic lawn mower cuts the grass within a virtual boundary. The perimeter is set via App and needs no wire. It tells the mower where the edges of the lawn are. The robot is a maintaining mower which means it does not collect the grass but instead the cut grass clippings are scattered onto the lawn that then decompose acting as a natural fertiliser. Programmed to trim the lawn at scheduled intervals, it automatically knows when to return to the charging station.

How can the robotic mowers mow without a perimeter wire?

The STIGA autonomous robot mowers don’t need a physical perimeter wire, as they are guided by GNSS-RTK signal, combined with the predictive STIGA AGS technology.

What is AGS?

AGS is the patented technology by STIGA that equips all autonomous robot lawn mowers. It means Active Guidance System and it is the algorithm that further improves the GPS RTK signal reliability, normally used in open fields but encountering limits when approaching domestic gardens where walls, fences, hedges and garden sheds limit the sky view.

Do I need to download the STIGA.GO App to use the robot lawn mower?

While the STIGA autonomous robot lawn mower is designed to operate more autonomously than any other robotic lawn mower, we’ve made sure that owners have control over his behavior and status. Our autonomous robot mower is fully manageable via App.

How long does the connectivity pack last?

You will receive FREE unlimited data for the lifetime of the robot upon purchase

Does the robot lawn mower work at night?

As grass is very humid at night and the garden is occupied by nightlife, such as small insects and hedgehogs, we recommend for both nurturing lawn health and respecting the ecosystem to not schedule cutting sessions overnight.

What happens to a STIGA autonomous robot mower when the satellite signal is weak?

Thanks to the STIGA AGS technology that is inbuilt, all STIGA autonomous robotic lawn mowers are able to plan their cutting sessions ahead. To decide when and where to cut, they predict GPS signal availability, based on the skymap they have memorised and continuously update. There is no risk of the robot lawn mower stopping dead in the middle of the garden, as it will avoid mowing areas where the signal is poor; it will return to that area as soon as it knows there is enough satellites above for it to mow uninterruptedly.

Why does STIGA autonomous robot mower need a reference station?

STIGA autonomous robotic lawn mowers work with RTK-GPS technology. Real-Time Kinematic (RTK) based GPS systems are used in larger industrial type robot mowers that mow large areas. RTK GPS improves accuracy to between 1 and 4 centimetres. These systems use a fixed datum point called a ‘Base Station’ – which we call the ‘Reference station’ for our robot’ – in tandem with the Roving Unit (the robot). The reference station tracks signals from as many GPS satellites as possible in ‘real time’ to establish its own global location. It calculates its own position as well as collecting the distance measurements to the satellites and prepares this to use as ‘Correction Data’. The reference station and the robot mower are in constant communication – using the signals and Correction Data to remove error influences (such as atmospheric and satellite atomic clock errors) and allow the robot mower’s location to be accurate to within 1 and 4 centimetres. The reference station and the robotic lawn mower communicate via 4G cellular data signal.

How do STIGA autonomous robot mower and the reference station communicate?

STIGA autonomous robot mowers are equipped with 4G technology, that is more reliable than traditional radio waves and allows an uninterrupted connection between the robot and its reference station, making the GPS RTK technology work accurately. The technology of the robot is based on data communication between the STIGA Cloud and the robot itself. The robot also uses Data traffic to get 2 cm precision when mowing. Data traffic ensures an optimal signal coverage, which means your robot can continue working with optimum efficiency even when there are obstacles such as garden walls, houses, garden buildings, and thick foliage. No matter how the garden looks, if there are trees, obstacles, or buildings: STIGA autonomous robot mowers’ signal is stable, safe, and unbreakable.

Can a STIGA autonomous robot lawn mower work under the rain?

Yes, the STIGA autonomous robot lawn mower is able to operate in the rain; however, we recommend that you activate the rain sensors as mowing wet grass can ruin the lawn. When the sensors detect rain, the robot mower will then automatically return to the charging station and wait for the next working cycle.

Does the STIGA autonomous robot lawn mower collect grass?

NO, the STIGA autonomous robot mower does not collect grass. It cuts the grass and the clippings are scattered onto the lawn which then decompose acting as a natural fertiliser, similar to a mulching mower.

Does the STIGA autonomous robotic lawn mower have a remote control?

The STIGA autonomous robot mower is fully controllable via STIGA.GO App. From the first installation you can remotely control your robot through the App on your phone.

How does the STIGA autonomous robot lawn mower find its charging station?

During the first installation, the STIGA autonomous robotic lawn mower records the position of both the charging and reference station. These two elements can be installed in the same position or two different locations, depending on the shape of your garden.

Can a STIGA robotic lawnmower cross a path?

Yes, the new STIGA autonomous robotic lawn mower can mow with ease, following a path, even through narrow spaces, you just need to be sure that the signal is stable even in those locations. During the perimeter registration, you will need to record the correct path, including those narrow spaces, considering the internet connection and the possible presence of obstacles.

Can the 4G connection of my STIGA autonomous mower work also with WiFi connection?

No, the STIGA autonomous robot lawn mower work cannot work with Wifi connection. The robot lawn mower works with a 4G connection, using the included proprietary SIM-card, with 4G or 3G. Free connectivity is already included at purchase. 

How long does it take to fully charge the ePower battery of my STIGA autonomous robotic lawn mower?

The STIGA autonomous robot mowers require a minimum of 140 minutes (A 1500 – A 3000) and up to 150 minutes (A 5000) to be fully charged and ready to start their mowing again.

Why do I have to update the STIGA.GO App regularly?

The STIGA.Go App will send you notifications every time STIGA releases an update for the firmware or the software of your STIGA autonomus robot mower. Remember to always update both of them. If you need help with the updates contact us or contact UK Robot customer care team on 0800 669 6666

Is the STIGA autonomous lawn mower able to manage complex and irregular gardens?

With the STIGA autonomous robotic lawn mower you will be able to take care of different shaped gardens with ease – from bushes, flowerbeds, and terrains with slopes up to 45% (24°). Depending on the characteristics (presence of trees) and the shape of your garden, you may prefer the STIGA wire-guided lawn mower or the STIGA autonomous robotic lawn mower. Visualize your garden, check the robot mower’s features and use ”My ideal robot” to find the perfect robot lawn mower that suits your needs!

Is the STIGA autonomous robot lawn mower able to go through small and narrow spaces?

The STIGA autonomous robot lawn mower reaches a maximum width of 2m, allowing it to pass through small and narrow spaces in the garden with ease. Just remember to select that path during the installation of the virtual perimeter.

Is my STIGA autonomous robot mower able to intercept the presence of small objects left in the garden?

If the STIGA autonomous lawn mower hits something in the garden, it will immediately stop. Thanks to the shock-absorbing shell, designed to ‘float’ on its connections to the chassis any impact is absorbed by the shell, preventing damage both to the robot mower and any object it comes into contact with.

Does the STIGA autonomous robot mower cut randomly?

No, the STIGA autonomous robotic lawn mower does not cut randomly: this robotic lawn mower mows the lawn following systematic cutting patterns. You can choose between multiple direction cutting programs depending on your requirements and the finished look you want to achieve at the same time nurturing your lawn’s health and beauty. All cutting zones on the lawn are mown regularly and accurately, leaving no zone uncut, whilst also ensuring there is no over-mowing (cutting the same area several times) resulting in a beautiful even-cut lawn.

How long is the warranty on my STIGA autonomous robot mower?

All the STIGA products, including the autonomous robotic lawn mower, have up to 5 years warranty (T&C’s Apply)

Is the STIGA autonomous robotic lawn mower able to manage thick/long grass?

The STIGA autonomous robot mower can manage different types and different lengths of grass. In general, the grass should not be wet or too thick, because it may compromise the quality of results (and therefore lawn health). If the grass on your lawn is too tall or thick, we advise that you shorten it with a brushcutter or traditional lawn mower, before installing or letting the autonomous robot mower start.

How long does the cutting session of the STIGA autonomous robotic lawn mower last?

The duration of the cutting session of an autonomous robotic lawn mower will depend on the size of your garden. The cutting session of the new STIGA robotic lawn mowers takes approximately from 150 min (A 1500 and A 3000) to 270 minutes (A 5000). This also allows, the robot mower to easily manage wider areas in few sessions a day, giving you more time to enjoy your garden and avoid cutting during the day when it is not recommended.

Does the STIGA autonomous robot mower work on wet grass?

In general, mowing should be avoided when grass is wet or the weather is humid. It is not recommended to cut the grass after rain or in the early morning, as it might cause damage to the lawn. When scheduling cutting sessions with your STIGA autonomous robot mower, you will receive suggestions directly from the STIGA.GO App on the best times of day for your robot to mow.

Robot Help FAQs

How do I register my STIGA robot mower?

You can register your product through https://www.stiga.com/uk/product-registration or STIGA.GO App. Before starting, make sure you have the following information at hand: – Proof of purchase – Photo of your product label (Serial number plate) – Product purchase date Follow the instructions that will appear during the procedure and your product will be registered successfully. If you need extra support during the Product registration, please read here. To use your STIGA autonomous robot mower with success, keep in mind that you have to download the STIGA.GO App and register your autonomous robotic lawn mower, otherwise, you won’t be able to start the first installation.

How do I choose the right systematic cutting pattern for my STIGA autonomous robot mower?

While the STIGA autonomous robot is designed to operate autonomously, we have made sure that owners have control over their behavior and status. Our autonomous robot mower can be fully controlled via the App: through the STIGA.GO App you can select the preferred cutting pattern for your autonomous robot mower to perform, depending on the final result you are looking for and the best option to cultivate your lawn’s health. Discover Here all available cutting directions

How can I clean the STIGA autonomous robot mower?

To properly clean the STIGA autonomous robot mower you can keep in mind these simple steps: – Keep the dashboard closed during the whole cleaning process; – Keep the robot in its working position (meaning horizontal, with the wheels downwards) if you are using a direct waterflow to clean it. Always keep the dashboard cover closed. – If the robot is upside down during the cleaning process (e.g. if you are cleaning the blades) just use a brush. No direct waterflows are allowed when the robot is upside-down. This position may let dust, grass or water enter inside the most delicate mechanic parts of the robot mower; – Use a delicate brush to remove the most persisten dirt; – Use a wet cloth to clean the STIGA robot mower. Watch the video above for more advice.

Do I have to cover or uninstall the docking station of my STIGA autonomous robot lawn mower during winter?

You do not have to uninstall the DOCKING STATION of the STIGA autonomous robot mower during Winter. However, to protect it from rain, cold, humidity and snow, we advise you use a robust and water-resistant box or textile cover. Please note this is not the same advice for the robot itself. It should always be removed, taken inside and steps in the app followed. 

How often do I have to clean the blades of my STIGA autonomous robot lawn mower?

To perfectly maintain the cutting blades of the STIGA autonomous robot mower you should clean the cutting blades every week. The dirt accumulated on the blades during each mowing session may damage the cutting performance of the autonomous robot mowers.

My STIGA autonomous robot lawn mower stopped suddenly during the mowing session, what can I do?

If the STIGA autonomous robot lawn mower stopped suddenly during the mowing session, you need to check your garden conditions. Check if the garden is uniform, it should’t have uneven, non-connected areas. Then, control the GPS signal’s regularity in the area, it should be uniform around the whole garden. If the problem persists, contact us or the UK Robot customer care team on 0800 669 6666

The dashboard of the STIGA autonomous robot lawn mower shows a red light on the battery icon, what does this mean?

The battery icon of the STIGA autonomous robotic lawn mower has 4 different modes: – Steady blue: the battery is full (more than 40 % charged) – Steady red: the battery is discharging (between 15 and 40 % charged) – Blinking red: the battery is low (below 15 % charged) The battery icon blinks blue when the battery is charging.

Is there a specific accessory or detergent to properly clean my STIGA autonomous robot mower?

There is no specific detergent- that is recommended to clean your autonomous robot mower. You can simply use a wet cloth and fresh water.

How can I start and stop my STIGA autonomous robotic lawn mower?

You can manage all activities of your STIGA autonomous robot mower through the STIGA.GO App on your smartphone If you need to stop your robot lawn mower for an emergency, you can use the emergency STOP button found on the robot’s dashboard. Open the cover, push the red STOP button and the robot will immediately stop all ongoing operations and activities.

Does my STIGA robot lawn mower need to be stored away during winter?

During the winter season, it is advisable to store your STIGA autonomous robot mower in a warm dry place either in it’s original packing or a box in your house/garage. Take the time to properly clean the robotic lawn mower before storing. The docking and the reference stations can be left in the garden, but we suggest covering them to protect them from rain, cold and possible snow. You can use a nylon bag, like the tractor/walk-behind cover, or a simple water-resistant box to cover them.